Expectations of young wealth executives in terms of relationships in the age of digitalization

1. RELATIONS WITH OPERATORS AND PERCEPTION OF DIFFERENT CATEGORIES

HERITAGE STAKEHOLDERS

1. Diversity of financial institutions whose executives can be clients

1.1. Number of establishments where young wealth executives have placed their savings/investments

is lying

1.2. Openness or not to the use of account aggregators

1.3. Nature of the operators chosen

1.4. Nature of operators versus savings objectives

1.5. Perception of the incumbent operator

1.6. Criteria for choosing different operators

1.7. Management methods

1.8. Frequency of intervention and operations carried out

1.9. Financial literacy and sources of information

1.10. Nature of the advisor with whom young wealth executives are in contact

1.11. Importance and role of the dedicated advisor (ideally)

2. Operators considered central in heritage matters and level of satisfaction with them

2.1. Nature of the most important operator for asset management and reasons

2.2. Opinion on processing by this operator

2.3. Level of satisfaction with this operator

3. Image and legitimacy of the main categories of heritage stakeholders x

3.1. Banking operators (general banks, private banks, online banks)

3.2. Non-bank operators (management companies, insurers, robo-advisors)

3.3. Independent professionals (CGP and notaries)

2. PLACE OF DIGITAL AND APRIORIS TOOLS ON THIS THEME

1. Current relationship situation and opinion on it

1.1. Channels usually used in relational matters

1.2. Perceived usefulness of the agency

1.3. Perceived usefulness of the phone

1.4. Perceived usefulness of email

1.5. Perceived usefulness of Chat

1.6. Preference between operator site via computer and mobile application

1.7. Use of the operator's social networks to communicate with them

2. Experience of management operations carried out alone online on a savings product

2.1. Operations most frequently carried out alone online by autonomous experts

2.2. The operations most frequently carried out alone online by dependent neophytes

3. Experience with videoconferencing and openness to this channel

3.1. Experience of videoconferencing with their operators

3.2. Perceived advantages and disadvantages of video conferencing

3.3. Predispositions to videoconferencing

3. POSSIBLE ARTICULATION BETWEEN AUTOMATED SYSTEMS AND HUMAN INTERACTION

1. Determination of ideal combinations between automated devices and human relations

1.1. When entering into a relationship with a new operator

1.2. When entering into a relationship with a new advisor

1.3. For carrying out an asset assessment

1.4. For carrying out a regular or one-off situation assessment

1.5. For subscribing to an investment

1.6. In the event of carrying out a management operation on a savings product

1.7. For taking out a real estate loan

1.8. For subscribing to consumer credit

1.9. For receiving educational information or news

2. Degree of openness to treatment combining artificial intelligence and expert advisors

2.1. Degree of confidence in artificial intelligence (for defining the investor profile and

for the management of an investment)

2.2. Openness to a more personalized treatment proposal based on AI, without an advisor

dedicated but with possibility of contact with experts

2.3. Openness to remuneration for the expert's intervention