Qualitative survey on group health insurance

I. REASONS FOR CHANGE AND OBJECTIVES PURSUED

1. Different reasons leading to the change or the decision to change soon

1.1. Disappointment

1.2. Deterioration of the relationship with the operator

1.3. Increased costs

2. Origin of the change request (employees / management / request from a competing operator)

3. Objectives pursued by this change

3.1. Budget considerations

3.2. Improved management for the company

3.3. Market constraints (conventional obligations, alignment with competitors)

3.4. Improvement of benefits for employees (guarantees, services)

3.5. Managerial objectives (attraction or retention of employees)

II. SELECTION OF THE OPERATOR AND THE COMPLEMENTARY

1. New operator chosen and reasons for this choice

1.1. Criteria for choosing the new operator or those we plan to interview

1.2. Potential prescriber

1.3. Possible role of conventional recommendation

1.4. Image of insurtechs and predisposition to question them

2. New offer chosen and reasons for this choice

2.1. Importance given to the price

2.2. Role of guarantees and those considered the most important

2.3. Place of services for businesses (legal and tax support, digital services)

2.4. Place of services for employees (digital services, access to care services,

assistance, advice and prevention)

III. SUBSCRIPTION PROCESS COMPLETED OR CONSIDERED

1. Level of competition

1.1. Reasons for using or not using a broker

1.2. Number of operators surveyed or potentially surveyed

1.3. Possible comparison and method of comparison

1.4. Perception of the ease or difficulty of comparing offers

2. Internal validation method of choice

3. Subscription terms

3.1. Types of subscription used or considered (online / remotely / face-to-face)

3.2. Perception of the benefit of videoconferencing in the subscription process

IV. PLACE OF HEALTH / PROVISION COUPLING

1. Perception of the health/providence couple

1.1. Importance given to the collective insurance contract and reasons

1.2. Adherence to the health/protection coupling or refusal and reasons

2. Actual or envisaged positioning and importance of coupling

2.1. Change made or not / considered or not

2.2. Importance of coupling (opening level and conditions)